Account & billing
Can't log in to Claude: verification codes and Google sign-in
Updated 8/13/2026
What's happening
Login failures usually trace back to a different sign-in method than the one used at signup, or a verification email that never arrived.
Fix it
- Check spam and promotions folders for the Claude verification code before requesting another.
- Request a new code only after two minutes — rapid retries invalidate earlier codes.
- If you signed up with Google, use Continue with Google rather than an email code.
- Check that the email address has no typo or trailing space.
- Try a private browsing window in case an old session token is interfering.
Still stuck?
Codes are time-limited. If a code keeps expiring, your device clock may be out of sync — enable automatic time settings.
Quick fixes
- Claude is down or not loading
- Claude Pro billing or payment problem
- Can't sign in to Claude