Higgsfield Subscription Not Upgrading: How to Fix

If you have paid to upgrade your Higgsfield subscription but find your account is still restricted to the free tier, you are experiencing an account provisioning desync. This issue typically happens when the payment processor (such as Stripe, Google Play, or Apple App Store) fails to send a successful web-hook confirmation to Higgsfield’s database, or when your local browser or app session is cached with stale account details.

Follow these troubleshooting steps to force your account status to update and unlock your premium video generation features.

1. Perform a Hard Session Reset Often, your subscription status has been successfully updated on the Higgsfield servers, but your active browser session or mobile app is still displaying cached token details from when you were on the free plan.

1. Navigate to your account settings or profile icon inside the Higgsfield app or web platform.
2. Click Log Out to terminate your current session.
3. Close your web browser completely, or force-close the mobile application.
4. If you are on a mobile device, swipe the app away from your running background applications to kill the process entirely.
5. Reopen Higgsfield and log back in using your credentials.
6. Check if your profile status has shifted to "Pro" or "Premium" and attempt to generate a video.

2. Use the "Restore Purchase" Feature (Mobile App Users) If you upgraded your Higgsfield subscription through the iOS App Store or Google Play Store, the transaction must pass through third-party servers before reaching Higgsfield. Sometimes, this automated API communication stalls.

1. Open the Higgsfield mobile application on your device.
2. Navigate to the Subscription or Upgrade screen.
3. Look for a link or button labeled Restore Purchase (usually located at the bottom of the pricing tier list).
4. Tap Restore Purchase and enter your Apple ID or Google Play password if prompted.
5. Wait for the confirmation message indicating that your transaction has been verified and synced with your mobile device.

3. Verify Payment Status and Check for Holds If your account status has not changed, the payment itself may have failed or is stuck in a pending state with your financial institution.

1. Log in to your banking app or credit card portal.
2. Locate the charge from Higgsfield or its payment processor (often listed as Stripe, Apple, or Google).
3. Verify if the status is "Completed" or "Pending." If the transaction is pending, your bank may be holding the funds temporarily, preventing Higgsfield from receiving the payment confirmation.
4. If the charge does not appear at all, the transaction was likely declined during the 3D Secure verification phase. Try the upgrade process again using a different card or payment method.

4. Check for Dual Account Conflict (OAuth vs. Email Login) A common reason why upgrades seem to disappear is that users accidentally create two separate Higgsfield accounts. This usually happens when you sign up with a Google or Apple OAuth login and later try to log in using a manually typed email and password (or vice-versa).

1. Locate the confirmation or invoice email you received after purchasing the upgrade.
2. Note the exact email address where this invoice was sent.
3. Log out of your current Higgsfield session.
4. Log back in, ensuring you use the *exact* login method that corresponds to the billing email.
5. If the invoice was sent to your Gmail account, make sure to log in using the "Continue with Google" button, rather than typing the email and password manually.
6. If you signed up via Apple, make sure you choose "Continue with Apple."

5. Clear Local Storage and Browser Cache Corrupted local site files can prevent the web version of Higgsfield from fetching updated user database records from the server.

1. If using Google Chrome or Firefox, click the lock icon in the address bar next to the Higgsfield URL.
2. Select Site settings or Clear cookies and site data.
3. Click Clear data.
4. Refresh the page and log back into your account.

When to Escalate If you have verified that the payment cleared your bank, confirmed you are logged into the correct email address, and completed a session reset, you will need to contact Higgsfield support directly to have them manually update your database record.

Send an email to support@higgsfield.ai with the subject line "Subscription Upgrade Failure." To expedite your request, make sure to include: * The email address associated with your Higgsfield account. * A copy or screenshot of your billing receipt. * The transaction reference ID (such as an Apple Order ID, Google Play GPA transaction number, or Stripe invoice ID).