How to Change Your Claude.ai Account Email Address

Unlike many online services, Anthropic's Claude.ai does not currently feature a simple "change email" button within your account settings page. Because accounts are tied directly to your authentication method (either Google Single Sign-On or passwordless email login links), changing your primary email address requires a manual migration process.

If you have transitioned to a new work email, lost access to your academic email, or simply want to use a different personal address, this guide details the exact steps to migrate your data, manage your subscription, and set up your new Claude account safely.

Why Claude Doesn't Allow Direct Email Changes

Anthropic uses passwordless authentication. When you log in, you receive a temporary magic link in your email inbox, or you authenticate via Google. Because your email address *is* your unique user identifier, decoupling it from your existing database record is not supported by the system.

To move to a new email address, you must manually save your history, cancel any active subscriptions to prevent double-billing, and create a brand-new profile.

Step 1: Export Your Chat History

Before you abandon your old account, you should download your existing chat logs. Once an account is deleted or abandoned, Anthropic cannot restore your previous conversations.

1. Log into your current Claude account at claude.ai using your old email address.
2. Click on your profile icon or initials in the bottom-left corner of the screen.
3. Select Settings from the popup menu.
4. Scroll down to the Account tab.
5. Click the Export Data button.
6. Confirm the export request. Anthropic will package your conversation history into a downloadable format (usually JSON) and send a download link to your old email address.
7. Open your old email inbox, locate the message from Anthropic, and download the data file to your local computer.

Step 2: Manage Your Claude Pro Subscription

If you are a paying Claude Pro user, you must cancel your subscription on the old email address before setting up the new one. Subscriptions cannot be directly transferred from one login to another.

1. While logged into the old account, click your profile icon in the bottom-left corner.
2. Click on Billing or Manage Subscription.
3. You will be redirected to the Stripe customer portal.
4. Click Cancel Plan and confirm. Your Pro features will remain active until the end of your current billing cycle.
5. *Important:* If you need your new account active immediately and cannot wait for the old billing cycle to end, you must wait to upgrade the new account to avoid paying for two subscriptions at the same time.

Step 3: Delete Your Old Claude Account (Optional)

If you want to free up your phone number for verification on your new account, or if you simply want your personal data permanently removed from the old account, you should delete it.

1. In your old account, navigate to Settings > Account.
2. Scroll to the bottom and click Delete Account.
3. Type the required confirmation phrase (usually your email address or "DELETE") to confirm.
4. *Warning:* This action is irreversible. All chat logs, custom instructions, and settings are permanently erased from Anthropic's active database.

Step 4: Create and Verify Your New Claude Account

Once the old account is cleared or prepared for abandonment, you can set up your new workspace.

1. Open an incognito browser window or clear your browser cache to ensure you are completely logged out.
2. Go to claude.ai and enter your new email address, or select Continue with Google using your new Google account.
3. If using email, check your new inbox for the login code and enter it on the screen.
4. Enter your profile details (first and last name).
5. Enter a mobile phone number to complete the SMS verification process. If you deleted your old account, you should be able to reuse your phone number here.
6. Once verified, you will be taken to your new Claude dashboard.
7. If you require Claude Pro, click the Upgrade to Pro button, input your payment details, and complete the transaction.

When to Escalate

Contact Anthropic Support (via the Support option in your dashboard or by emailing support@anthropic.com) if: * Your phone number is flagged as "already in use" during step 4, even after you successfully deleted your old account. * You were charged for Claude Pro on your old account after canceling the subscription. * You are managing a corporate team plan and need to transfer multiple user seats to a new business domain.