How to Update Payment Method for Claude Pro

Why you need to update your payment method

If your credit card expires, reaches its limit, or is flagged by your bank, Anthropic's automated billing system will attempt to charge the card on file up to three times. If these attempts fail, your Claude Pro subscription will be automatically canceled, and your account will be downgraded to the free tier.

To prevent interruption to your service, you should update your payment details immediately if your card is replaced or if you wish to switch to a different card.

How to update your card on Claude.ai (Web)

For accounts created and paid for on a desktop or mobile browser, billing is processed via Stripe. You can update your payment details directly in your account settings.

1. Sign in to your account at [Claude.ai](https://claude.ai).
2. Click on your profile name/initials in the bottom-left corner of the sidebar.
3. Click on Settings.
4. Select the Billing tab on the settings menu.
5. Click the Manage Subscription button. You will be securely redirected to the Stripe billing portal.
6. Under the Payment Method section, click + Add payment method.
7. Enter your new card details (Card number, Expiration date, CVC, and Billing address).
8. Check the box to "Use as default payment method" and click Add.
9. To prevent future issues, click the three dots icon next to your old card and select Delete to remove it from your account.
10. Click Return to Claude.ai to complete the process.

How to update billing for iOS and Android purchases

If you initiated your Claude Pro subscription through the iOS or Android mobile app, Anthropic does not hold your billing information. Your payments are handled by Apple App Store or Google Play Store. You must update your card details in your device settings.

For Apple ID (iPhone/iPad): 1. Open your device's **Settings** app. 2. Tap your **Apple ID** (your name at the top). 3. Tap **Payment & Shipping** (you may be asked to sign in). 4. Tap **Add Payment Method** to enter your new card, or tap an existing card to update its expiration date or billing address. 5. Drag your new card to the top of the list to make it your primary payment method.

For Google Play (Android): 1. Open the **Google Play Store** app. 2. Tap your profile icon in the top-right corner. 3. Tap **Payments & subscriptions**, then select **Payment methods**. 4. Tap **Add credit or debit card** to enter new details, or tap **More payment settings** to edit an existing card. 5. Make sure the new card is assigned as your primary payment method for your active Claude subscription.

Troubleshooting payment update failures

• Card declined on Stripe: If the Stripe billing portal rejects your new card, contact your card issuer. Stripe performs a temporary authorization hold ($0 or $1) to verify the card. If your bank blocks this hold due to international limits or fraud rules, Stripe will reject the card.
• ZIP/Postal Code Mismatch: Ensure the billing ZIP code you enter in the Stripe portal matches the exact address registered with your bank.
• Prepaid cards rejected: Anthropic’s payment gateway generally does not accept prepaid or virtual cards without a registered billing address. Use a standard credit or debit card.

When to escalate to Anthropic support

If the Stripe portal does not load, or if your card update is successful but your Claude Pro access remains locked or shows "payment past due," contact support. Visit the Anthropic Support Center, open a ticket under "Billing & Subscription", and provide the email address associated with your account. Do not send your full credit card number over support tickets for security reasons.