Fix Claude App Store & Google Play Subscription Issues

Subscribing to Claude Pro through the official iOS App Store or Google Play Store is highly convenient, but it introduces a third-party payment intermediary. Occasionally, a communication delay occurs between Apple/Google's billing system and Anthropic's account servers. This leaves you with a active bank charge but a Claude account that still displays the "Free" tier.

If your mobile subscription is active but your Claude app or web portal fails to reflect your Pro status, follow these troubleshooting steps to force a database sync.

Common Causes of Mobile Subscription Desync * **Account Email Mismatch:** Buying the subscription on an Apple/Google ID associated with one email address, while being logged into Claude with a different email address (such as utilizing Apple's "Hide My Email" feature). * **Pending Store Settlement:** The App Store or Google Play has approved the charge, but the transaction status is still marked as "Pending" or "Authorized" rather than settled. * **Local Session Timeout:** The mobile app's local authentication token has not refreshed its license keys.

---

Step-by-Step Instructions to Restore Your Subscription

Step 1: Use the "Restore Purchase" Feature This is the most direct way to force the Claude app to ping Apple or Google servers and update your account tier. 1. Open the Claude app on your mobile device. 2. Tap your profile icon or the **Settings** gear in the top corner. 3. Navigate to the **Billing** or **Subscription** menu. 4. Tap the **Restore Purchase** button. 5. If prompted, enter your App Store or Google Play password. Wait for the confirmation message "Purchase successfully restored."

Step 2: Verify Your Active Subscription Status Ensure that the purchase actually went through on your device's operating system. * **On iOS (Apple):** Open your iPhone **Settings** > tap your **Apple ID name** at the top > tap **Subscriptions**. Verify that Claude is listed under "Active." * **On Android (Google):** Open the **Google Play Store** > tap your profile icon in the top right > tap **Payments & subscriptions** > tap **Subscriptions**. Confirm Claude Pro is listed as active.

If the subscription is missing or expired here, the payment failed on the store level, and you will need to update your Apple/Google payment methods.

Step 3: Check for "Hide My Email" Conflicts If you signed up on iOS using "Sign in with Apple," Apple may have created a private, randomized relay email (e.g., `xyz123@privaterelay.appleid.com`). 1. In the Claude app settings, check the email address listed under your profile. 2. If it is a private relay email, you must log in on your desktop or other browsers using that exact "Sign in with Apple" method. 3. If you logged in on your desktop using your standard Gmail or Outlook address, you are accessing a separate, free account. You must sign out and log back in using the correct Apple ID credentials.

Step 4: Clear App Cache and Force Restart Sometimes, stubborn local app files prevent the interface from updating the UI layout to Claude Pro. * **On Android:** Go to **Settings** > **Apps** > **Claude** > **Storage** > tap **Clear Cache** and **Force Stop**. Re-open the app. * **On iOS:** Swipe up from the bottom of your screen to open the App Switcher, swipe up on the Claude app to close it completely, and reopen it.

---

When to Escalate If you have verified your subscription is active in your device settings, tapped "Restore Purchase," and are logged into the correct email but still remain on the free tier: 1. Open your Apple or Google Play purchase history and find the receipt for Claude Pro. 2. Take a screenshot showing your **Order ID**, **Transaction Date**, and **Email Address**. 3. Go to `support.anthropic.com` and open a ticket. 4. Select **Billing/Subscription Issues** as your category and attach the screenshot. Because you bought through a third-party app store, Anthropic support may need to manually link the transaction reference to your user ID, or advise you to seek an App Store refund so you can subscribe directly via the web.