Claude subscription billing issue: charged twice or plan not upgraded

What's happening

Most Claude Pro billing complaints come down to a pending authorisation, a failed payment retry, or an upgrade that has not refreshed in the session.

Fix it

1. Check your statement for a pending authorisation — these often clear within a few days and are not a second charge.
2. Open Settings then Billing in Claude.ai and confirm which plan and renewal date are actually recorded.
3. Sign out and back in so the app picks up the new entitlement after an upgrade.
4. Confirm you upgraded on the same account and login method (Google vs email) you are signed in with now.
5. If a genuine duplicate charge is recorded, contact Anthropic support with both transaction dates and the last four digits of the card.

Still stuck?

Purchases made through the iOS or Android app are billed by Apple or Google — refunds for those must go through the app store, not Anthropic.