Fix Claude Pro Not Syncing to Mobile App

Upgrading to Claude Pro should immediately unlock higher message limits and priority access across all of your devices. However, many users find that after purchasing a subscription on their computer, the mobile app on iOS or Android still shows them on the free tier.

This is typically a synchronization issue rather than a lost payment. Follow this step-by-step troubleshooting guide to link your paid subscription to your mobile device.

Why Your Mobile App and Web Accounts Are Out of Sync

There are three common reasons why Claude Pro may not register on your phone: 1. Account Mismatch: You have accidentally logged into a different account on your phone than the one you upgraded on your web browser. This frequently happens when choosing "Continue with Google" versus typing in an email address. 2. Session Caching: The mobile app has cached your previous "Free" status and has not queried Anthropic’s servers for your updated subscription credentials. 3. App Store Billing Lag: If you subscribed through Apple's App Store or Google Play rather than the website, there can be a delay between the app store processing the payment and updating your account status on Anthropic's database.

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How to Sync Claude Pro to Your Mobile Device

Perform these steps in order to resolve the sync issue.

1. Verify Your Email Address on Both Devices The most common cause of this issue is having two separate accounts without realizing it. * **On Web (where you paid):** Click your profile icon in the lower-left corner, go to **Settings**, and write down the exact email address listed. * **On Mobile:** Tap your profile icon, navigate to **Settings**, and compare the email addresses. Even a minor difference (such as a period in a Gmail address or using Apple Hide My Email) will result in two different accounts. * If they do not match, log out of the mobile app and log back in using the exact email address associated with your paid subscription.

2. Force-Close and Restart the Claude App If the email addresses match, the app's local cache is likely outdated. Force the app to query the billing server by restarting it. * **iOS:** Swipe up from the bottom of your screen, find the Claude app preview, and swipe it up and off the screen. Reopen the app. * **Android:** Swipe up to view open apps, swipe Claude away, or go to **Settings > Apps > Claude > Force Stop**.

3. Log Out and Log Back In Logging out clears the active session token and forces a complete refresh of your user profile. * In the Claude mobile app, go to **Settings**. * Scroll to the bottom and select **Log Out**. * Restart your phone. * Open the app and sign back in using the correct login method (Google, Apple, or email magic link).

4. Restore Your Purchase (App Store / Play Store Subscriptions Only) If you purchased your Claude Pro subscription directly through your mobile device rather than the website, you may need to manually trigger a purchase restoration. * Open the Claude app on your phone. * Go to **Settings**. * Look for the **Restore Purchase** button. Tap it and authenticate with your Apple ID or Google Play credentials if prompted. This searches your mobile store history and links any active subscription to your logged-in Claude account.

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Understanding Web vs. Mobile Billing Rules

Keep in mind that where you pay determines who manages your subscription: * Web Purchases: Managed via Stripe. You must cancel, update, or edit your payment details through a desktop browser at Claude.ai. * Mobile App Purchases: Managed directly by Apple or Google. To change payment methods or cancel, you must use your iPhone's Subscriptions settings or the Google Play Store subscription manager.

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When to Escalate

If you have verified that both accounts use the exact same email address, restarted your phone, and tried restoring your purchase, but you are still prompted to upgrade on your phone, contact support.

• Gather Proof of Purchase: Retrieve your receipt (either your Stripe invoice email, or your Apple/Google billing confirmation screen containing the transaction ID).
• Submit a Ticket: In the Claude app or website, go to Settings > Support and open a billing ticket. Attach your receipt and state both the account email and the platform you are trying to access.