How to Cancel Claude Pro Subscription (Step-by-Step)

How to cancel Claude Pro via the web portal

If you subscribed to Claude Pro through the web interface, your billing is handled by Stripe. You can cancel your subscription at any time to prevent auto-renewal on your next billing cycle.

Follow these steps to cancel your web-based subscription:

1. Log in to your account at [Claude.ai](https://claude.ai).
2. Click on your profile icon or initials in the bottom-left corner of the screen.
3. Select Settings from the popup menu.
4. Click on the Billing tab.
5. Click the Manage Subscription button. This will securely redirect you to the Stripe billing portal.
6. On the Stripe portal page, click Cancel Plan.
7. Confirm your cancellation on the following confirmation screen.

Once completed, you will see a confirmation message, and your billing status will update to show that your plan is scheduled to cancel at the end of the current billing period.

How to cancel if you subscribed via mobile app

If you signed up for Claude Pro using the official Claude iOS or Android app, your subscription is managed directly by Apple or Google, not Anthropic. You must cancel the subscription through your device's app store settings.

For iPhone and iPad (iOS): 1. Open the **Settings** app on your Apple device. 2. Tap your name at the top of the screen. 3. Tap **Subscriptions**. 4. Find and tap **Claude** (or Anthropic). 5. Tap **Cancel Subscription**. If you do not see this option, the subscription is already canceled and will not renew.

For Android devices (Google Play): 1. Open the **Google Play Store** app. 2. Tap your profile icon in the top right corner. 3. Tap **Payments & subscriptions**, then select **Subscriptions**. 4. Select **Claude** from the list. 5. Tap **Cancel subscription** and follow the on-screen prompts to confirm.

What happens after you cancel Claude Pro?

• Retained Access: You will continue to have full access to Claude Pro, including higher usage limits and priority access to models, until your current billing period ends. You can view the exact expiration date on your Billing settings page.
• Downgrade to Free Tier: Once the billing cycle ends, your account will automatically transition to the free tier. Your usage limits will be reduced, and you may lose priority access during peak hours.
• Chat History Saved: Canceling your subscription does not delete your account or your chat history. Your conversations will remain saved in your account profile.
• No Partial Refunds: Anthropic does not offer pro-rated refunds for the remaining days of a billing cycle. Your service simply runs its course until the expiration date.

Troubleshooting cancellation issues

There is no "Manage Subscription" button If you visit your Billing page on the web and do not see a "Manage Subscription" option, one of the following is true: * You are currently logged into a free account. Double-check your login email to ensure you are on the correct account associated with the paid plan. * You subscribed via Apple or Google Play. Look up your purchase history on your mobile device to manage the subscription there.

The billing portal fails to load If the Stripe billing portal screen stays blank or shows an error, your browser's ad-blocker or cookie settings may be blocking Stripe's domain. Disable ad-blockers, clear your browser cache, or try accessing the billing page using a different web browser.

When to escalate to Anthropic support

If you receive billing errors while trying to cancel, or if you have been charged after receiving a cancellation confirmation, contact the support team. Go to the Anthropic Support Center, open the chat widget, select "Billing & Subscription", and upload a screenshot of your cancellation confirmation screen or the unexpected invoice.